IT support for charities — built around limited budgets, not despite them.

Most registered charities qualify for Microsoft's nonprofit grant programme, which provides free or heavily discounted Microsoft 365 licensing. Eligibility depends on registration status and size, and the application process requires specific documentation — we handle the application and the technical setup once it's granted, since a lot of charities are eligible but have never claimed it.

Donor and beneficiary data gets treated with the same rigour as financial or health data — access control segregated by role, MFA on any system holding personal data, and audit logs showing who accessed what and when. Because beneficiary data can involve vulnerable individuals, we treat breaches of that data as a safeguarding risk requiring the same seriousness as a data protection one, not a lesser concern because the organisation is a nonprofit.

Yes — we itemise IT spend so it can be clearly attributed to a specific grant or funding stream when required, with documentation that holds up if a funder or trustee board asks for justification. This is something we build into the relationship from the start rather than reconstructing after the fact when an audit request lands.

Pricing is scoped to your actual setup and budget during the free IT Gap Analysis, the same as any other client — but because we help charities claim Microsoft's nonprofit licensing discounts, the effective cost of core software is often significantly lower than a commercial business would pay for the same tools.

Offboarding is handled as a same-day process, not a queued ticket — access to email, shared drives and any systems holding donor or beneficiary data is removed as soon as someone leaves, which matters more for charities given typically higher volunteer turnover than commercial businesses.

Yes — multi-site support across a head office and outreach locations is something we handle regularly, including premises with inconsistent connectivity outside your direct control.

Both. Many charities start with a single project — often the Microsoft 365 nonprofit migration — and move to managed support once the fit's proven; others only need project-based help and manage day-to-day IT themselves.

Yes — our practices are built around the Cyber Essentials framework and GDPR-aligned data handling. Cyber Essentials certification is increasingly a requirement from some grant funders and insurers, so this is worth raising early if it applies to your funding.

A senior engineer reviews your current setup — including whether you're already claiming available nonprofit software discounts — and gives you a straight assessment of what needs attention, with no obligation to proceed afterwards.

Yes — we start with the Gap Analysis, build a migration and handover plan, and run the transition on an agreed date so your charity is never without support during the switch.