IT support for charities — built around limited budgets, not despite them.

Most registered charities qualify for Microsoft's nonprofit grant programme, which provides free or heavily discounted Microsoft 365 licensing depending on registration status, size and how many staff and volunteers need accounts. The application process requires specific documentation — charity registration details, trustee information, sometimes a short statement of purpose — and the eligibility criteria change often enough that providers who don't work with charities regularly tend to get it wrong or simply not bother. We handle the application from start to finish and configure the licensing properly once it's granted, because a surprising number of charities are eligible for substantial savings and have simply never claimed them, often because nobody on their previous IT contract flagged it as worth doing.

Donor and beneficiary data is treated with the same rigour as financial or health data, not as a lower priority because the organisation is a nonprofit. That means access control segregated by role, so a fundraising volunteer doesn't have the same visibility into beneficiary records as a caseworker, multi-factor authentication enforced on any system holding personal data, and audit logs recording who accessed what and when. Because beneficiary data can involve vulnerable individuals — people in crisis, children, or others receiving support services — a breach of that data carries a safeguarding dimension that goes beyond a standard GDPR data protection concern. We build systems around that reality specifically, rather than applying a generic commercial-business data protection template to a charity and assuming it covers the same ground.

Yes — we itemise IT spend so it can be clearly attributed to a specific grant or funding stream when required, with documentation detailed enough to hold up if a funder or trustee board asks for justification months or years later. This is built into the relationship from the outset rather than reconstructed after the fact when an audit request actually lands, which is usually the point at which charities discover their previous IT costs were lumped together in a way nobody can now break down convincingly. Given how much charity funding comes with strings attached about how it can be spent and evidenced, this is one of the more practically important differences between IT support built for charities and IT support adapted from a commercial template.

Pricing is scoped to your actual setup and budget during the free IT Gap Analysis, the same process as any other client — we don't publish a separate discounted rate card, because charity IT needs vary just as much as commercial ones do. Where the real saving usually comes from is the Microsoft nonprofit licensing discount we help charities claim: once that's in place, the effective cost of core software licensing is often significantly lower than a commercial business would pay for the identical tools, which changes the overall economics of the IT support relationship even though our own labour rates aren't discounted separately.

Offboarding is handled as a same-day process built into how we manage accounts, not a ticket that sits in a queue until someone gets to it. Access to email, shared drives and any system holding donor or beneficiary data is removed as soon as someone leaves the organisation, which matters more for charities specifically because volunteer and staff turnover tends to run higher than in a typical commercial business — people often join for a single event, a season, or a short-term project rather than a permanent role. Leaving live access sitting on an account nobody's using anymore is one of the most common and most avoidable security gaps we find when we first review a charity's existing setup.

Yes — multi-site support across a head office and outreach locations is something we handle regularly, including premises with inconsistent connectivity outside your direct control.

Both. Many charities start with a single project — often the Microsoft 365 nonprofit migration — and move to managed support once the fit's proven; others only need project-based help and manage day-to-day IT themselves.

Yes — our practices are built around the Cyber Essentials framework and GDPR-aligned data handling. Cyber Essentials certification is increasingly a requirement from some grant funders and insurers, so this is worth raising early if it applies to your funding.

A senior engineer reviews your current setup — including whether you're already claiming available nonprofit software discounts — and gives you a straight assessment of what needs attention, with no obligation to proceed afterwards.

Yes — we start with the Gap Analysis, build a migration and handover plan, and run the transition on an agreed date so your charity is never without support during the switch.