IT support built on 20 years inside the industries we serve.

20+ years supporting construction, logistics and freight, marketing and creative agencies, charities, telecoms, law firms, financial services, accounting, recruitment, healthcare and food businesses — each with genuinely different compliance, software and operational demands.

Both, and the majority of our clients end up with a mix of the two over time. Fully managed IT support is billed monthly and covers ongoing monitoring, patching, the helpdesk and a named account manager — the day-to-day running of your IT. Project work is scoped and billed separately: a Microsoft 365 migration, a new office fit-out, a network redesign, a cyber security review. Many clients start with a single project (often the free IT Gap Analysis leads directly into one), then move to managed support once we've proven the fit. Others only ever need project work and manage day-to-day support in-house. We scope whichever applies to you honestly, rather than pushing every enquiry toward a managed contract by default.

Most IT support companies can technically support any business, because the underlying technology — networks, Microsoft 365, backups, security — doesn't change much between sectors. What changes is the operational context around it: a charity's budget approval cycle, a construction site's patchy connectivity, a law firm's confidentiality requirements, an agency's deadline-driven workload. Twenty years across these specific named sectors means we've usually already seen your industry's particular version of a problem, rather than treating every client the same way a purely generalist provider often does. That's the practical difference — not a marketing claim, but the result of two decades of exposure to how different industries actually operate day to day.

Yes. The industries listed are where we have the deepest experience, but the same senior-engineer approach applies to any business — get in touch and we'll have a straight conversation about your situation.

We work on a quote basis, confirmed after the free IT Gap Analysis once we understand your actual setup — we don't publish a flat rate card because IT support pricing depends genuinely on your infrastructure and team size.

It starts with the free IT Gap Analysis, so we understand exactly what you currently have before anything moves. From there we build a migration and handover plan covering every system — email, backups, network devices, licensing, passwords and documentation — with an agreed cut-over date. Your current provider's notice period and contract terms are factored into the timeline, and we run the transition so your support is never interrupted; there's no gap where nobody is covering you. Once the handover is complete, you get a named engineer who already understands your setup from the Gap Analysis, not someone starting from zero on day one.

A senior engineer reviews your current IT setup — on-site or remotely, whichever suits — covering network and Wi-Fi, device and server health, backup and disaster recovery arrangements, Microsoft 365 configuration, and cyber security controls like MFA and endpoint protection. You get a straight written or verbal assessment of what's working, what needs attention, and roughly what any recommended fix would cost, with no obligation to proceed afterwards. It's the same starting point whether you're looking to switch provider, considering managed support for the first time, or just want an honest second opinion on your current setup.

Properly done, IT support covers the network and Wi-Fi that carries your traffic, endpoints (laptops, desktops, servers) kept patched and monitored, Microsoft 365 and cloud administration configured correctly rather than left on default settings, backup and disaster recovery that's actually tested, and cyber security — MFA, email security, endpoint protection — running underneath all of it. Some providers only cover one or two of these areas and call it IT support; we treat all of them as one connected system with a single team accountable for the whole thing, because a gap in any one area (an untested backup, an unpatched laptop) undermines the rest.

Yes — deployment, identity management, Teams and SharePoint governance, and ongoing administration are all part of our managed IT support.

Both. Most day-to-day support is remote and monitored, but we provide onsite engineers for anything that needs a physical presence — same business day for issues that require it.

Yes, multi-site support is something we handle regularly, with a consistent named team across every location rather than a different point of contact per site.

Severe issues are typically responded to within 2 hours. Response times for lower-priority tickets are agreed as part of your support plan.

Network and endpoint monitoring runs continuously — issues are frequently caught and resolved before a client notices anything was wrong.

Yes — endpoint protection, email security, multi-factor authentication and GDPR-aligned controls are core to every managed support arrangement, not an optional add-on.

Yes — hospitality is our deepest specialism, with dedicated hotel Wi-Fi, PMS integration, IPTV and infrastructure services alongside our wider business IT support.

No fixed minimum — we support small businesses through to larger multi-site organisations, and the free Gap Analysis is the same regardless of size.

Yes. Our day-to-day practices — MFA, endpoint protection, patch management, access control, secure configuration and firewalls — are built around the Cyber Essentials framework's five technical controls, and our approach to client data handling follows GDPR-aligned principles: data minimisation, documented retention and clear processing records. We're pursuing formal Cyber Essentials certification alongside this and will publish it once held, so we're deliberately not overstating our current position — 'ready' means the practices are in place, not that the certificate has been issued yet. If formal certification is a requirement for your business (some insurers and clients ask for it specifically), that's worth flagging early in the Gap Analysis conversation.

Yes — cloud-first setups, secure remote access and Microsoft 365 administration are all designed to work for hybrid and fully remote teams, not just office-based staff.

It can be scoped either way — as part of a full managed support agreement, or as a standalone project if that's all you need right now.

It starts with the Gap Analysis and a migration plan, then a handover on an agreed date — timelines depend on the size and complexity of your current setup, but you're never left without support during the switch.