IT support in London, from engineers who actually turn up.

Greater London and the wider M25 area, from our registered office in Covent Garden. Central London businesses get the fastest onsite turnaround simply by proximity, but the same engineers and same response commitment apply across every London borough we work in.

Same business day for issues that genuinely need a physical presence — a server room fault, a wiring issue, a new starter's desk setup. Being based in Covent Garden means that's a realistic commitment rather than a claim that quietly depends on traffic and which part of London you're in.

Yes, regularly. A construction business with a site office and a head office, a financial services firm with two London locations — the arrangement is one named team who knows every site, not a different engineer starting from scratch at each address.

UK-based, no outsourced or offshore helpdesk. The engineer who answers your call is the same person who'd be dispatched on-site, which matters more than it sounds — a lot of 'London IT support' providers route calls through an offshore first line before anyone London-based gets involved.

Remote monitoring and management covers most day-to-day IT support well — patching, ticket resolution, cloud administration, security monitoring. What it can't do is physically diagnose a wiring fault, set up new hardware in a server room, or resolve a building-access-related network issue. London businesses that only get remote-first support from a non-London provider often find the gap between the two only becomes obvious when something physical actually breaks.

20+ years supporting construction, logistics and freight, marketing and creative agencies, charities, telecoms, law firms, financial services, accounting, recruitment, healthcare and food businesses — a lot of them London-based, each with genuinely different compliance, software and operational demands.

Both. Fully managed IT billed monthly for ongoing monitoring and support, or standalone project work — a migration, an office fit-out, a network redesign. Many London clients start with a single project via the free Gap Analysis, then move to managed support once the fit's proven.

Two things together, not separately: genuine onsite presence from a Covent Garden base, and 20 years of experience across specific sectors rather than generalist desktop support. Most London providers offer one or the other — fast response with no sector depth, or sector claims with support dispatched from outside the city.

Quote-based, confirmed after the free IT Gap Analysis once we understand your actual setup — we don't publish a flat rate card because pricing genuinely depends on your infrastructure and team size, London-based or not.

We start with the Gap Analysis on your current setup, build a migration and handover plan so nothing drops in the transition, then move you across on an agreed date. Being London-based ourselves means the handover meetings and any on-site work during the switch happen in person if that's useful, not over a video call from another city.

A senior engineer reviews your current IT setup — in person if you're London-based, remotely if that suits better — covering network, devices, backups, Microsoft 365 and cyber security, with a straight assessment of what needs attention and no obligation to proceed afterwards.

Severe issues are typically responded to within 2 hours, with same business day onsite attendance for anything needing a physical presence. Response times for lower-priority tickets are agreed as part of your support plan.

Yes — endpoint protection, email security, multi-factor authentication and GDPR-aligned controls are core to every managed support arrangement we run in London, not an optional add-on.

Yes — hospitality is our deepest specialism, with dedicated hotel Wi-Fi, PMS integration, IPTV and infrastructure services across London and the wider UK.

No fixed minimum — from small London businesses through to larger multi-site organisations, with the same free Gap Analysis regardless of size.

Yes — our practices are built around the Cyber Essentials framework and GDPR-aligned data handling. We're pursuing formal certification alongside this and will publish it once held, rather than overstating our current position.