Managed IT support means we handle it before it breaks, not after.

It means your IT is monitored and maintained continuously, not just fixed when something breaks. In practice that's four things working together: monitoring that runs around the clock rather than a monthly check-in, patches applied on a defined schedule rather than ad hoc, a fixed predictable monthly cost rather than surprise invoices, and quarterly reviews that catch drift — an expiring licence, a capacity issue, an outdated policy — before it becomes a problem. A lot of providers use the word loosely to mean 'we'll answer the phone when you call,' which is reactive support with a managed-sounding label, not managed support itself.

It's scoped and quoted based on your actual setup — number of users, number of devices, servers, and the complexity of what needs monitoring — confirmed after the free IT Gap Analysis. We don't publish a flat per-user rate card because two businesses with the same headcount can have very different infrastructure behind them, and pricing that ignores that isn't really reflecting what's being managed.

Anything outside agreed scope — a larger project, emergency out-of-hours work beyond your support hours, new infrastructure — is scoped and quoted separately, so there's never an unexpected bill for something that was never part of the agreement. The goal of a fixed monthly cost is predictability for day-to-day support, not an unlimited-everything contract that's priced to compensate for that uncertainty.

Quarterly, as standard. A review covers what's changed since the last one, what's coming up — licence renewals, capacity constraints, hardware reaching end of life — and whether your current setup still matches how the business is actually operating. Businesses grow and change between one support ticket and the next; the review is where we catch that shift deliberately, rather than only reacting to it once it's already caused a problem.

Both. Continuous monitoring and most day-to-day maintenance happen remotely, but managed support includes onsite engineers for anything needing a physical presence — same business day for issues that require it.

Business IT support is the broader category — it can mean managed, project-based, or ad hoc arrangements, scoped to what a company actually needs. Managed IT support specifically means the ongoing, monitored, fixed-cost model described above. Most of our clients are on managed support, but we also do project-only work for businesses that manage day-to-day support in-house and just need something specific delivered.

A full audit and documentation of your existing infrastructure — devices, licences, credentials, network topology — before active monitoring begins. This typically runs alongside the free IT Gap Analysis and migration plan, so nothing about your setup is unknown to us on day one of the contract.

Both. Many clients start with a single project — a migration, a security review — and move to managed support once the fit is proven; others only need project work. We scope whichever genuinely applies rather than defaulting every enquiry toward a managed contract.

Yes — our practices are built around the Cyber Essentials framework's technical controls and GDPR-aligned data handling. We're pursuing formal certification alongside this and will publish it once held.

Yes — this is one of the more common reasons businesses come to us. We start with the Gap Analysis, build a migration and handover plan covering every system, and run the transition on an agreed date so support is never interrupted.

Fixed monthly fee for managed support once scoped, confirmed after the Gap Analysis — that predictability is one of the core points of a genuinely managed arrangement, as opposed to variable per-incident billing.

No fixed minimum — the model scales from a handful of staff to larger multi-site organisations, with monitoring and support scoped to match.

Yes — multi-site managed support is something we handle regularly, monitored and reported on as one estate rather than separate, disconnected locations.

Severe issues are typically responded to within 2 hours. Response times for lower-priority tickets are agreed as part of your support plan.

20+ years across construction, logistics and freight, marketing and creative agencies, charities, telecoms, law firms, financial services, accounting, recruitment, healthcare and food businesses, alongside our hospitality specialism.

Yes, as standard — tested backup and disaster recovery is included in managed support rather than sold as a separate add-on, since it's core to keeping a business operating.