IT support for small business · no minimum size
IT support built for a small business budget — not a scaled-down enterprise contract.
Small businesses get either ignored by IT providers chasing bigger contracts, or oversold enterprise-tier packages padded with services they don't need. This is IT support sized to what a small business actually needs — enterprise-grade security and reliability, without enterprise overhead. Talk to Alice about your business.
AI IT support consultant · speaks & listens · knows every industry we work with
- No min.
- Company size
- Scoped
- To your actual risk
- Named
- Engineer, not a queue
- Free
- Gap Analysis
Alice
Senior IT Support Consultant
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Trusted by small businesses across construction, charities, financial and professional services
20+ yrs
Experience
No minimum
Company size
2 hrs
Severe issue response
Cyber Essentials
Ready
GDPR
Ready
Fixed cost
No surprise invoices
What this actually means
What small businesses actually need, versus what gets sold to them.
Most IT packages marketed at small businesses are enterprise contracts with the numbers scaled down — the same tiers, the same bundled tooling, the same assumptions about risk and budget, just with a smaller price tag attached. That isn't the same thing as a package actually designed for a business with no in-house IT function, six to twenty staff, and a genuinely different risk profile to a 500-person company.
What a small business usually needs in practice: a single named point of contact rather than a rotating helpdesk queue, backups that are actually tested rather than just scheduled and forgotten, basic but real cyber security — MFA, endpoint protection, email security — matched to the data actually being handled, and Microsoft 365 configured properly rather than left on whatever defaults it shipped with. None of that requires enterprise-scale monitoring tooling or a dedicated security operations centre, and paying for those anyway is money that could go toward the business instead.
Worth checking
Signs your small business has outgrown ad hoc IT.
"IT is whoever in the office is 'good with computers'"
That works until they're on holiday, or leave — and then nobody understands what's actually been set up.
"You've never had a proper backup tested"
A backup that's never been restored isn't a backup — it's an assumption, and a risky one.
"Passwords are shared on a spreadsheet or sticky note"
One of the most common causes of small business breaches, and one of the cheapest to fix.
"You wouldn't know if you'd been breached until something obviously broke"
No monitoring means the business finds out about a problem days or weeks after it started.
"A client or insurer has asked about Cyber Essentials and you weren't sure what to say"
This is increasingly a real commercial requirement, not a nice-to-have, even for small suppliers.
What we do
IT support sized to a small business, not scaled down from a big one.
Managed IT support→
Proactive monitoring, patching and a named account manager, not a ticket queue.
Business IT support→
Support built around how your company operates, not a generic template.
Cyber security
Endpoint protection, email security, MFA, Cyber Essentials-aligned controls.
Cloud & Microsoft 365
M365 deployment and identity management, sized to a small team.
Backup & disaster recovery
Tested backup, not just backup software installed and forgotten.
IT support London→
Same business day onsite response for London-based small businesses.
Our technology partners
Vendor-neutral, chosen on engineering merit.
The recommendation for any business comes from the survey, the budget and the operational fit — not from the discount we have this quarter.
Core infrastructure
Network & security
Cloud & productivity
Partner status accreditations are being established progressively under Pacific Technology Solutions Ltd. Listed vendors reflect technologies actively deployed across our client estate.
Industries we work in
Small businesses across industries that don't look like each other on paper.
Growing past small-business scale? See our national IT support page or managed IT support.
How we compare
Sized for you vs. a scaled-down enterprise contract.
| Pacific Technologies | Scaled-down enterprise contract | |
|---|---|---|
| Scope | Matched to your actual risk and size | Enterprise tiers with the numbers reduced |
| Minimum size | None | Often a minimum seat count or contract value |
| Point of contact | Named engineer | Rotating helpdesk queue |
| Security tooling | Right-sized to what you hold | Enterprise tooling you don't need, priced in anyway |
| Onboarding | Free Gap Analysis first | Sales-led sign-up before any real assessment |
Honest fit
Who this probably isn't for.
We're probably not the right fit if:
- You need personal or home computer repair rather than business IT
- You're a large enterprise needing dedicated on-site infrastructure teams
- You only need occasional ad hoc remote fixes with no ongoing relationship
- You need weekend-only or purely out-of-hours support with no daytime cover
FAQ
IT support for small business — questions we get asked
No — this page exists because small businesses are frequently either ignored by larger IT providers chasing bigger contracts, or oversold enterprise-tier packages padded with services they don't need. There's no minimum headcount and no minimum contract value to get the same free IT Gap Analysis and senior-engineer approach as any other client.
A named point of contact who knows your setup, backups that are actually tested rather than just scheduled, basic cyber security (MFA, endpoint protection, email security) appropriate to the data you hold, and Microsoft 365 configured properly rather than left on default settings. Most small businesses don't need — and shouldn't pay for — enterprise-scale monitoring tooling or a dedicated security operations centre; the goal is matching support to actual risk and size, not maximising the contract value.
Most small businesses don't, and that's the point of managed support — a named engineer who knows your setup fills that role without a full-time salary. Some businesses keep one internal person for day-to-day hands-on tasks (setting up a new starter's laptop, printer issues) and use us for everything behind that; either model works, and we scope around whichever fits.
Increasingly yes — a growing number of clients, insurers and even some suppliers now ask small businesses to demonstrate Cyber Essentials-aligned controls or provide evidence of basic security practices before they'll do business or provide cover. This isn't just a large-company requirement anymore, and it's worth checking whether it already applies to contracts or insurance you hold.
A senior engineer reviews your current setup — devices, backups, email security, Microsoft 365 configuration — and gives you a straight assessment of what needs attention, sized realistically to a small business rather than assuming enterprise budget or enterprise risk. No obligation to proceed afterwards.
Quote-based, confirmed after the Gap Analysis and scoped to your actual size — a 6-person business isn't quoted against the same assumptions as a 60-person one, even under the same service.
Yes — we start with the Gap Analysis, build a migration and handover plan, and run the transition on an agreed date so support is never interrupted during the switch.
Yes — cloud-first setups and secure remote access are designed to work for small teams working from home, a shared office, or a mix of both.
Severe issues are typically responded to within 2 hours. Response times for lower-priority tickets are agreed as part of your support plan.
20+ years across construction, logistics, charities, financial services, accounting, recruitment and professional services — many of them small businesses rather than large enterprises, which is where most of that experience actually comes from.
Reviewed by
Zishan Ali Khan — Director
20+ years designing and supporting business IT infrastructure across hospitality, construction, logistics, financial services and professional services.
Last updated: July 2026
Free IT audit for your small business
A senior engineer reviews your current IT setup and gives you a straight assessment of what needs attention — no obligation.