Business IT support that starts with how you actually work, not a template.

Yes — there's no fixed minimum company size. A 6-person business gets the same free IT Gap Analysis and the same senior-engineer approach as a 200-person one; the scope of ongoing support is simply sized to match.

This is agreed during the Gap Analysis rather than fixed upfront, since it depends on whether you need fully managed support or a single project. We're upfront about terms before anything is signed — no long tie-in designed to make leaving difficult.

Yes. Cloud-first setups, secure remote access and Microsoft 365 administration are designed to work for hybrid and fully remote staff, not just people sitting in one office — a growing share of the businesses we support operate this way already.

In practice, not always much — plenty of general IT support companies do this properly. The distinction worth checking for is whether a provider treats your organisation as one connected system (shared identity management, one network, documented infrastructure) or as a series of individual devices billed per incident. The second pattern is common among providers who started out doing consumer PC repair and added a business page without changing the underlying model. Ask how they document your setup and whether support is priced per device or per organisation — the answer tells you which model you're actually getting.

Both, and it's common for a client to start with one project — a Microsoft 365 migration, a network redesign, a cyber security review — and move to fully managed support once the fit is proven. Managed support is billed monthly and covers ongoing monitoring, patching, the helpdesk and a named account manager. Project work is scoped and billed separately. We're upfront about which one actually solves your problem rather than defaulting every enquiry toward a managed contract.

It starts with the free Gap Analysis so we understand your current setup before anything moves, then a migration and handover plan covering email, backups, network devices, licensing and documentation, with an agreed cut-over date. Your existing contract's notice period is factored into the timeline, and support is never interrupted during the switch — there's no gap where nobody's covering you.

A senior engineer reviews your current IT setup — network, devices, backups, Microsoft 365, cyber security — and gives you a straight assessment of what needs attention and roughly what it would cost to fix, with no obligation to proceed afterwards.

Quote-based, confirmed after the Gap Analysis once we understand your actual setup — we don't publish a flat rate card because pricing genuinely depends on your infrastructure, team size and what's already in place.

Yes — our practices are built around the Cyber Essentials framework's technical controls and GDPR-aligned data handling. We're pursuing formal certification alongside this and will publish it once held, rather than overstating our current position.

Yes — endpoint protection, email security, multi-factor authentication and GDPR-aligned controls are core to every managed support arrangement, not an optional add-on.

Both. Most day-to-day support is remote and monitored, but we provide onsite engineers for anything that needs a physical presence — same business day for issues that require it.

Yes — multi-site support is something we handle regularly, with one named team across every location rather than a different point of contact per site.

Severe issues are typically responded to within 2 hours. Response times for lower-priority tickets are agreed as part of your support plan.

20+ years supporting construction, logistics and freight, marketing and creative agencies, charities, telecoms, law firms, financial services, accounting, recruitment, healthcare and food businesses — each with genuinely different compliance, software and operational demands.

Yes — hospitality is our deepest specialism, with dedicated hotel Wi-Fi, PMS integration, IPTV and infrastructure services alongside our wider business IT support.

It can be scoped either way — as part of a full managed support agreement, or as a standalone project if that's all you need right now.